Privacy Policy

Dignified Life, based in Dubai, United Arab Emirates, trading as Dignified Life (“we”, “us”, “our”), is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services. We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and other applicable laws.

1. Information We Collect

Information you provide directly:

• Name, email address, and phone number (via our contact form or support pathway quiz)
• Your responses to our divorce support pathway quiz, used to recommend the most suitable support package for your situation
• Booking and consultation details (via Calendly)
• Payment information (processed securely via Stripe through Calendly)
• Any information you share during consultations or correspondence

Information collected automatically:

• Website usage data (pages visited, time spent, referral source)
• Device and browser information
• IP address (anonymised where possible)
• Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our services
• Provide personalised support recommendations based on your quiz responses
• Schedule and manage consultation bookings
• Process payments for our services
• Send you relevant information about your consultation or service
• Send you email communications, including your quiz results and follow-up support information — you can unsubscribe at any time using the link in any email we send
• Improve our website and services
• Comply with legal obligations

By submitting our contact form or support pathway quiz, you consent to receiving email communications from us related to your enquiry or results. You may withdraw this consent and unsubscribe at any time. Given the sensitive nature of our services, we treat all data with the highest level of confidentiality.

3. Legal Basis for Processing (UAE PDPL)

Under UAE Federal Decree-Law No. 45 of 2021, we process your personal data on the following lawful bases:

• Consent: When you submit a contact form, complete the support pathway quiz, or book a consultation
• Contractual necessity: To provide the services you have requested
• Legitimate interest: To improve our website and services, provided this does not override your fundamental rights
• Legal obligation: To comply with applicable UAE laws and regulations

4. Third-Party Services

We use the following third-party services that may process your data:

• Calendly: For booking consultations. Subject to Calendly's privacy policy.
• Stripe: For payment processing. Stripe is PCI-DSS compliant. We do not store your payment card details.
• Google Analytics: For anonymous website usage statistics. We use IP anonymisation.
• Resend: For delivering email notifications (e.g. quiz results and contact form submissions). Subject to Resend's privacy policy.
• Vercel: For website hosting. Subject to Vercel's privacy policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact form submissions and quiz responses are retained for 12 months. Consultation records are retained for 6 years in accordance with professional practice requirements. You may request deletion of your data at any time (see Section 7).

6. Cookies

Our website uses cookies for:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Google Analytics cookies to understand how visitors use our site (data is anonymised)

You can control or disable cookies through your browser settings. Disabling essential cookies may affect your experience of our website.

7. Your Rights (UAE PDPL)

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where it is no longer necessary for the purposes for which it was collected
• Restrict or object to the processing of your data in certain circumstances
• Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal

To exercise any of these rights, please contact us at enquiries@dignified-life.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Given the sensitive nature of divorce-related information, we maintain particularly stringent confidentiality practices.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.

11. Data Controller

The data controller responsible for your personal data is Dignified Life, based in Dubai, United Arab Emirates.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at enquiries@dignified-life.com.

If you have unresolved concerns about how we handle your personal data, you are welcome to contact us directly and we will work to address them promptly.